Refund and Returns Policy

Hotel Max accommodation is governed by the cancellation conditions disclosed for the individual booking and accepted before confirmation or payment. A universal cancellation penalty, free-cancellation cutoff, no-show charge or guaranteed refund-credit period has not been established on this page. Ask the hotel to confirm those conditions in writing before accepting the final quote.

Cancelling or changing a pending request

If a request has not been confirmed and no payment has been completed, contact the hotel to withdraw or amend it. Include the request reference, guest name and intended dates so the correct record can be identified. A request acknowledgement does not by itself reserve a room or create an amount that must be refunded.

For a requested date change, room-category change or different guest arrangement, the hotel must review the revised availability and price. Do not assume a room or rate carries over to a new date. A family quote that is still awaiting child-pricing approval remains pending until the hotel supplies the complete terms for acceptance.

Cancelling a confirmed booking

Use the cancellation conditions in your accepted quote or booking confirmation. They should explain any applicable deadline, deduction, deposit treatment and procedure for the reservation. A general policy change made after booking should not silently replace the terms already accepted for that reservation.

Send the cancellation request to info@hotelmaxjalandhar.com and contact +91 98725 91343 if the arrival is imminent. Provide the booking reference, guest name, dates and the request. Ask for written acknowledgement and the resulting cancellation or refund decision. Changing travel plans or leaving a voicemail alone does not establish the hotel’s decision.

No cancellation deduction that was not disclosed in the accepted booking terms will be assumed. Any booking-specific condition remains subject to applicable law. This page does not create an automatic non-refundable deposit or declare every booking eligible for a full refund.

Hotel cancellations and accommodation that cannot be provided

If the hotel cannot provide a confirmed stay, contact the hotel for a written resolution. Any proposed alternative should be explained and accepted by the guest rather than treated as an automatic replacement. Where the hotel cancels and the guest does not accept an alternative, payment for accommodation that will not be provided must be addressed through the applicable refund process and consumer requirements.

For a disputed room or service issue during a stay, notify the hotel promptly so it can review the problem. Keep the confirmation and relevant correspondence. This policy does not remove rights concerning an accommodation service that has not been provided as agreed.

How an approved refund is processed

The hotel reviews the request against the accepted booking terms, the payment record and applicable requirements. When a refund is approved, ask for the approved amount and a refund reference or written update. An approval, an initiation and the credit appearing in your account are different steps.

For a Razorpay payment, refunds are sent to the original payment method. Bank and payment-network processing can affect when a credit appears, so this policy does not guarantee a credit within a fixed number of days. Razorpay provides refund tracking using the payment, order or refund reference. If the credit is delayed, share the relevant reference with the hotel and your payment provider without disclosing confidential payment credentials.

Refund handling for another payment method must be agreed with the hotel and documented. No unconfirmed processing fee, child fee or cancellation deduction is added by this general page. Any approved deduction must be explained against the booking terms and applicable requirements.

Failed, duplicate or unclear payments

If your account is debited but the booking page does not show a successful payment, contact the hotel with the booking reference, payment reference, date and amount. Do not repeatedly pay the same request without checking the earlier transaction. A bank debit and a confirmed hotel reservation are separate records that need to be reconciled.

For a duplicate payment, request review of both transaction references. Razorpay is the payment provider; the hotel is the contact for the accommodation decision and its refund approval. You may also use your bank or payment provider’s dispute process where appropriate. Never send a full card number, OTP, password, card security code or UPI PIN to resolve a payment enquiry.

Grievance and business contact

Contact Hotel Max, proprietor of HOTEL MAX, for an accommodation, cancellation or refund grievance. Email info@hotelmaxjalandhar.com; phone +91 98725 91343; address B-2/803, Navi Dana Mandi, Satnam Nagar, Jalandhar, Punjab 144008. The business GSTIN is 03AFQPG4081G2ZJ.

Include the booking reference, the issue and the resolution you are requesting. Complaints and accepted refund requests are handled in accordance with applicable consumer requirements. Nothing in this policy restricts statutory consumer remedies or authorises an undisclosed cancellation charge.

Current cancellation terms for new offers

Contact info@hotelmaxjalandhar.com with your booking reference to request a cancellation or refund. The cancellation conditions and any refundable amount are provided in your final booking offer before acceptance. No cancellation penalty is assumed where it was not disclosed and agreed. Approved refunds are processed to the original payment method; the hotel supplies the refund reference and estimated processing time.